35pd Privacy Policy
Your Information Is Safe

01. What Information We Collect

We collect various types of information during the registration and service process on the 35pd platform. The main purpose of collecting this information is to provide you with the highest quality service, ensure the security of your account, and comply with applicable regulations.

1.1 Information You Provide Directly

When you provide information to us directly, it may include:

• Full name, date of birth, and national identity card number (for identity verification)
• Email address and mobile phone number (for account communication)
• Password (stored in encrypted form, never readable in plain text)
• Financial information — bKash, Nagad, or Rocket account numbers (for transaction processing)
• Any information or complaints submitted through support chat

1.2 Automatically Collected Information

When you use our website or app, certain information is automatically collected through technical means:

• IP address and device identification information
• Browser type, version, and operating system
• Time spent on the website, pages visited, and click activity
• Login time and logout time information
• Transaction history — deposits, withdrawals, and betting activity
• Information obtained through cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases we may receive information from third-party sources, such as identity verification services, payment processing partners, and fraud prevention systems. This information is used solely to confirm your identity and ensure secure transactions.

02. Purpose of Information Use

We use the information we collect only for the following legitimate purposes. Your information will not be used for any purpose inconsistent with this privacy policy.

03. Information Storage and Protection

The 35pd platform follows the highest industry technical standards to protect your personal information. Our security measures are as follows:

3.1 Encryption Technology

SSL (Secure Socket Layer) encryption technology is used during all data transfers. This means your information cannot be read by third parties. The green lock icon next to our website URL assures you of this protection.

3.2 Password Protection

Your password is never stored in plain text. Passwords are encrypted using modern hashing algorithms, making them unreadable even by our own staff.

3.3 Access Control

Only staff members who require access for their work are granted access to your personal information. All staff are bound by confidentiality agreements and receive regular security training.

3.4 Security Monitoring

Our servers and databases are monitored 24 hours a day, 7 days a week by security specialists. Systems are in place to immediately detect any unusual activity and take necessary action.

Nevertheless, no method of transmitting or storing information over the internet is 100% secure. We therefore ask that you do not share your account password with anyone and that you always log out after use.

04. Sharing Information with Third Parties

35pd never sells your personal information to third parties. However, certain information may be shared in the following limited circumstances:

4.1 Payment Processing Partners

Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, and Rocket. These organisations have their own privacy policies and operate under their own rules.

4.2 Technology Service Providers

Only the minimum information necessary for them to provide their services is shared with game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) and technology infrastructure partners.

4.3 Legal Obligations

We may be required to share information with legal authorities in order to comply with applicable law, judicial orders, or lawful directions from regulatory authorities. In such cases we will provide only the information that is legally required.

4.4 Fraud Prevention

Specific information may be shared with industry-related third-party organisations to prevent fraudulent activity, money laundering, or other illegal activities.

Outside of the above cases, none of your information will be shared with any third party without your prior consent.

05. Cookies Policy

Cookies are small data files stored in your browser. The 35pd website uses cookies to provide a smooth and secure experience.

5.1 Essential Cookies

These cookies ensure the basic functionality of the website. They are essential for keeping login sessions active and for security verification. Without these cookies the website will not work properly.

5.2 Functional Cookies

These cookies are used to remember your preferences such as language settings and display preferences. They make your return visits easier.

5.3 Analytical Cookies

Analytical cookies are used to understand which parts of the website are used most and to improve the service. This information is collected in aggregated and anonymous form.

5.4 Cookie Controls

You can disable cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some website features to not work properly, particularly those related to login and transactions.

06. Protection of Minors' Information

The 35pd platform is for persons aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of registration, and we reserve the right to verify government-issued identity documents in cases of suspicion. If we learn that information belonging to a minor is in our database, we will immediately close that account and delete the associated information.

Parents are requested to contact us immediately at [email protected] or through live chat if they believe their child has opened an account on this site.

07. Your Information Rights

You have the following rights over your personal information. Contact our support team to exercise these rights.

To exercise these rights or for any questions about your information, contact us through live chat or at [email protected]. We generally respond to your request within 30 business days.

08. Data Retention Period

We retain your information for as long as it is needed. As a general rule:

• Active accounts: All necessary information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, information necessary to meet legal and regulatory obligations may be retained for a specified period.
• Transaction information: Records of financial transactions are retained for the long term in accordance with legal requirements.
• Marketing information: If you opt out of marketing communications, your preference is recorded so that you are not contacted again in the future.

Once the data retention period has ended, we securely delete that information or anonymise it in a way that means you can no longer be identified.

09. Policy Changes and Updates

35pd may update this Privacy Policy from time to time. When changes occur, we will notify you in the following ways:

• The updated date will be displayed on the website (see the top of this page).
• For significant changes, a notification will be sent to your registered email address.
• Sufficient notice will be given before changes take effect.

If you continue to use the service after changes have been made, you will be considered to have accepted the new policy. We recommend that you review this page regularly.

10. Contact Us

Please contact us with any questions, concerns, or requests regarding this Privacy Policy. Our dedicated support team is always ready to assist you in Bengali.

For more information about this policy, you can also read our Terms & Conditions and Responsible Gaming pages.